Exchange Policy
Crypto Vogue Exchange Policy
At Crypto Vogue, we take pride in the premium quality of our caps and T-shirts. We thoroughly inspect all items before shipment to ensure that every product meets our standards. If you receive a product that is faulty or damaged, we aim to make the exchange process as straightforward as possible.
Eligibility for Exchange
We only accept exchanges if an item is clearly faulty or damaged upon receipt. Normal wear, misuse, or customer-caused damage does not qualify for an exchange or return.
Timeframe to Report an Issue
Please contact us within 24 hours of receiving the item if you believe it is faulty or damaged. Any claims made after this window may not be eligible for review.
Proof and Documentation
Provide a detailed description of the damage or defect, along with clear photographs. This information helps us assess the issue more quickly and determine the best course of action.
Review and Resolution
Once we receive your claim, we will promptly review it to confirm any manufacturing defects or damage. If approved, we will offer an exchange for the same product.
Condition of Items for Exchange
If an exchange is approved and requested, items should be returned in their original packaging, with tags still attached, and in the same condition in which you received them.
Processing Times
We aim to process exchanges as quickly as possible. Please allow up to 7-12 business days after we receive the returned item to complete the exchange process.
Shipping Costs
In cases of approved faulty or damaged items, Crypto Vogue will cover return shipping costs or provide a prepaid return label, depending on your location and our shipping policies.
By focusing on product quality and clear guidelines for exchanges, we can better serve our customers and ensure your satisfaction. For any additional questions or further clarifications, feel free to reach out to us at [shop@cryptovogue.shop]. We appreciate your support and look forward to serving you with the highest standard of products.